At mb388, protecting your personal data is not a formality — it is a fundamental part of how we operate. This Privacy Policy explains in plain terms what information we collect, why we collect it, how it is used, and your rights as an mb388 account holder or site visitor.
Scope of This Policy: This Privacy Policy ("Policy") applies to all personal data collected by mb388 ("mb388", "we", "us", "our") through the mb388 website at mb388.app, any associated sub-domains, and all services provided therein. It applies to registered account holders, visitors who browse without an account, and any person who interacts with mb388 via any channel including email or live chat support. By using the mb388 Platform, you acknowledge and accept the practices described in this Policy.
1.1 mb388 is committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles. This Policy sets out a complete description of how mb388 processes personal data in connection with the operation of its online casino and sportsbook platform.
1.2 This Policy should be read alongside the mb388 Terms and Conditions, which govern your use of the Platform. Defined terms used in this Policy have the same meaning as in the mb388 Terms and Conditions unless otherwise specified.
1.3 We may update this Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated to registered Users via email notification or Platform notice prior to taking effect.
2.1 For the purposes of applicable data protection law, mb388 is the data controller in respect of all personal data collected from Users and visitors through the mb388 Platform at mb388.app.
2.2 As data controller, mb388 is responsible for determining the purposes for which, and the means by which, your personal data is processed. If you have any questions about this Policy or wish to exercise your data protection rights, please contact mb388 using the details provided in Section 16 of this Policy.
mb388 collects personal data from you in several ways — directly when you provide it, automatically when you use the Platform, and occasionally from third parties for verification purposes. The categories of personal data we collect are set out in the table below:
| Category | Data Elements | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (e.g., MyKad) | Registration form; KYC verification |
| Contact Data | Email address, mobile telephone number | Registration form; account updates |
| Financial Data | Payment method details, transaction history, wallet balance records | Deposit/withdrawal processing; payment provider integration |
| Gaming Activity Data | Bet history, game session logs, win/loss records, bonus usage | Automatically recorded during Platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session identifiers | Automatically collected via server logs and cookies |
| Usage Data | Pages visited, features accessed, click patterns, session duration, referral source | Analytics tools; server logs |
| Verification Documents | Copies of government-issued photo ID, proof of address, selfie photographs | KYC verification process |
| Communications Data | Records of live chat sessions, email correspondence with mb388 support | Customer support interactions |
3.1 You are not obligated to provide all personal data requested; however, failure to provide certain mandatory information (particularly for identity verification) may prevent mb388 from providing some or all Platform services to you.
3.2 mb388 does not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) except where expressly required for identity verification purposes and only to the minimum extent necessary.
mb388 uses your personal data for the following purposes:
mb388 processes your personal data on the following legal bases:
6.1 The mb388 Platform uses cookies and similar tracking technologies to enable core functionality, remember your preferences, analyse usage patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit mb388.app.
6.2 You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the mb388 Platform. Disabling functional or analytics cookies will not prevent access but may reduce the personalisation of your experience.
7.1 mb388 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. mb388 may share your personal data with the following categories of recipients where necessary and proportionate:
7.2 All third-party service providers who process personal data on behalf of mb388 are required to do so under contractual data processing arrangements that impose security and confidentiality obligations consistent with this Policy.
8.1 mb388 operates internationally and your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, mb388 ensures that appropriate safeguards are in place to protect your data — including contractual data protection clauses with receiving parties that provide protections equivalent to those described in this Policy.
8.2 By using the mb388 Platform, you acknowledge and consent to the transfer of your personal data to countries outside Malaysia where necessary for the provision of services described in this Policy.
9.1 mb388 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Policy, or as required by applicable law and regulation.
9.2 Specifically, mb388 applies the following retention periods as a general guide:
9.3 Where personal data is no longer required, mb388 will securely delete or anonymise it in accordance with our internal data destruction procedures.
Subject to applicable law, you have the following rights in respect of your personal data held by mb388:
To exercise any of the above rights, please contact mb388 support using the details in Section 16. mb388 will respond to all valid data rights requests within thirty (30) days of receipt, subject to identity verification.
11.1 mb388 takes the security of your personal data seriously. The following technical and organisational security measures are in place to protect your data against unauthorised access, disclosure, alteration, or destruction:
11.2 Notwithstanding the above, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, mb388 will notify affected Users in accordance with applicable data breach notification requirements.
Age Restriction — 21 and Over Only: The mb388 Platform and all associated services are strictly restricted to persons aged 21 years and above. mb388 does not knowingly collect personal data from any individual under the age of 21. If mb388 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the relevant Account permanently closed.
12.1 If you are a parent or guardian and believe that a person under 21 in your care has registered an mb388 Account or provided personal data to mb388, please contact mb388 support immediately so that the matter can be investigated and resolved promptly.
13.1 With your consent, mb388 may send you promotional communications by email or in-Platform notification regarding new games, bonus offers, sports promotions, and platform features relevant to your interests as a Malaysian player.
13.2 You may opt out of marketing communications at any time by: updating your communication preferences within your mb388 Account settings; or contacting mb388 support and requesting removal from marketing lists. Opting out of marketing communications does not affect transactional notifications such as deposit confirmations, withdrawal processing updates, and account security alerts — these will continue as they are necessary for service delivery.
13.3 mb388 does not engage in unsolicited cold-contact marketing. All marketing communications are sent only to persons who have registered an mb388 Account and provided explicit consent to receive such communications.
14.1 The mb388 Platform may contain links to third-party websites or services — for example, game provider information pages. These third-party sites operate independently and are not governed by this Privacy Policy. mb388 is not responsible for the privacy practices of third-party sites and encourages you to review the privacy policy of any external website you visit.
14.2 The inclusion of any link on the mb388 Platform does not constitute an endorsement of the linked website or its privacy practices by mb388.
15.1 mb388 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly.
15.2 Where changes are material, mb388 will provide notice to registered Users via email or a prominent banner on the Platform prior to the changes taking effect. Your continued use of the mb388 Platform after the effective date of any updated Policy constitutes acceptance of the revised terms.
15.3 If you object to any changes to this Policy, you should discontinue use of the Platform and may request Account closure in accordance with the mb388 Terms and Conditions.
16.1 If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how mb388 has handled your personal data, please contact the mb388 Data Privacy team:
mb388 Data Privacy Enquiries
Available 24/7 via Live Chat from within your mb388 Account.
Email (plain text, not a clickable link): [email protected]
Please include "Privacy Request" in the subject line of email enquiries.
Response time: within 5 business days for formal data rights requests.
16.2 mb388 will acknowledge all privacy-related enquiries within five (5) business days and endeavour to resolve them within thirty (30) days of receipt, subject to any identity verification requirements.
This Privacy Policy was last reviewed and updated in June 2026. mb388 is committed to maintaining the highest standards of data privacy for all Malaysian players and site visitors.
Six concrete ways mb388 safeguards your personal data every day.
Every connection between your device and mb388 is encrypted with 256-bit SSL — the same standard used by Maybank2u and CIMB Clicks. Your login credentials, payment details, and personal information are never transmitted in plain text under any circumstances.
mb388's Know Your Customer verification process protects you as much as it protects the platform. Identity verification ensures that only you can withdraw from your mb388 Wallet — preventing third parties from accessing your funds even if they obtain your login credentials.
mb388 does not sell, rent, or share your personal data with third parties for their marketing purposes. Your data stays within the mb388 ecosystem — shared only with service providers directly involved in delivering the Platform services you use.
Two-Factor Authentication is available to all mb388 account holders. Enabling 2FA adds a second verification layer — a time-limited code from an authenticator app — that prevents unauthorised mb388 login even if your password is compromised.
You have real rights over your personal data held by mb388 — access, correction, deletion (where legally permitted), restriction, portability, and objection. These are not empty commitments; they can be exercised by contacting mb388 support at any time.
Marketing communications from mb388 are always opt-in and can be withdrawn at any time from within your Account settings — no hoops to jump through. Transactional notifications (deposits, withdrawals, security alerts) continue regardless of your marketing preference.
Now that you've reviewed how mb388 handles your data, experience the platform with confidence. Thousands of Malaysian players from KL, Penang, and Johor Bahru trust mb388 with their gaming and their data.
Gambling involves financial risk. Play responsibly. mb388 is strictly for adults aged 21 and above.